In order to process your order, we will need some personal information about the reciepient. We will need the YEAR ESTABLISHED, and LAST NAME in most cases. You can provide this information while adding the items to your cart.
Cutting Board care instructions will be sent with every board shipped. In addition, you can view our care instructions below and in any listing in the photos section:
- Cutting boards should only be hand washed.
- Cutting boards should never be submerged in water.
- Dry cutting boards immediately after washing.
- Rub cutting board with mineral oil or cutting board oil (available at your local home improvement store) once every 3 months, or when wood appears dry.
If the item has not been shipped, I can add a note to your order and change the address before I ship the label if you email me at UrbanEngravings@outlook.com to contact me as soon as possible.
If the item has been shipped, we cannot make changes after the items are in USPS' hands. You can contact USPS to reroute your package.
If the item has been delivered to the incorrect address there is nothing USPS or ourselves can do. If the item is returned to us, or if the item is deemed "Undeliverable as Addressed" by USPS, you can contact us and we will set up a shipping only listing for you to repurchase postage and we will gladly re-ship the item(s).
Because each personalized item is custom made to each customer's unique specifications, we cannot accept returns for these items. However if your item arrives defective, incorrect, or damaged, notify us within 30 days of delivery and we will send a pre-paid return label and replace it at no cost. In some cases, we can accept a photo of the issue rather than requiring a return.
We do not mail the gift packages with a receipt. You as the buyer have the ability to view and print the receipt through your account and through your email. We will not m ail a reciept with any item sent as a gift. You can send these as a gift by leaving a note on the order form at checkout.
You can contact us through our contact page! We will be happy to assist you.